Please do not install updates automatically. You’ll be promted by email from our support team when the new update is ready for installation. To avoid unexpected issues with the new MinKNOW update, Omixon first validates the new software version and then informs customers.

Telemetry information is collected by MinKNOW sequencing runs as per the Terms and Conditions to allow monitoring of experiment performance and provide support in troubleshooting cases. Some of this information is obtained from free-form text entry fields, therefore no personally identifiable information should be included. No sequence data is collected.