There are multiple different issues that can lead to this. Please check the following:

• Both the folder specified during installation for the database and the specified temp folder are writable.
• The software is runnable by the current user (e.g. not only by a root/admin user).
• The log files do not contain any errors or exceptions.
• If there are errors or exceptions in the log file or you can’t find any obvious reason for the issue, please contact the support team.