In some cases when a MinION is plugged in or if MinION was left in while the computer was turned off/on again you might also see a MinION graphic/image on the Software Overview page with a “Connection error” message. If you see this you can unplug MinION and reconnect or, better, right-click the image and select the “Restart position” option. This will refresh the graphic and you should now see the normal MinION/flow cell image.

It is always best practice to restart the computer in between runs, whether this is shut down after a run or restarted/power-cycled before a new run is begun. Again in all cases, make sure MinION is not plugged in.