Technical Support Engineer ( Afternoon / Evening Shift, HU)

Technical Support Engineer (Full-time Afternoon / Evening Shift)

Our team provides technical support to clients in their requests within 48 hours by investigating and reproducing, resolving customer issues. To cover the North, Central and South American markets, we are seeking for a new member for a fix afternoon / evening shift (16:00 PM-00:00 PM) working mainly remotely. As a part of the Technical Support Team. You will provide technical support via email and schedule web-meetings in urgent cases to give a high-level support as upon required. This role also gives the opportunity going on a few business trips a year when you may be asked to demonstrate the new function of the product internally for training purposes – visiting our partners and clients and contribute to thrive in their businesses as well.

To enjoy and thrive in this role we would like you to represent the following skills:

SOFT Skills

  • Tenacious and patient attitude entwined with curiosity
  • Interest in bioinformatics / biology / genetics
  • Strong communication skills
  • Customer-oriented mindset
  • Investigative mindset: This individual will demonstrate clarity of thinking to work through limited information and vague problem definitions
  • Driven to continuous improvement
  • Genuine team-player, who enjoys working independently as well

HARD Skills

  • Bachelor’s or Master’s degree in IT and/or Bio-IT field (molecular biology, genomics or similar will be advantageous)
  • Strong analytical and problem-solving focus
  • 1+ years in a Technical Support role at a company with a scientific focus
  • At least basic coding experience, networking and command line tools
  • Be familiar with Windows systems on an administrator level, have a moderate level of knowledge using Linux systems
  • Strong business English knowledge on a conversational level

Advantageous Skills

  • Comfortable with NGS analysis software programs
  • Knowledge in genetics or biology

What will you do? (Key Responsibilities)

  • Triage level response to all Americas-based technical support questions
  • Running tests in Omixon’s server-client and standalone Java applications, including several editions, versions and optional modules of each
  • Guide creation
  • Assist with Workshops, on-site installation
  • Log Support Cases with Jira and other internal systems
  • Work closely and collaborate with the other Omixon teams

We are Waiting for You to

  • Be passionate about innovation and will work for a good purpose
  • Deal with problems that require different kind of thinking and development opportunities are never-ending
  • Make experiments
  • Be part of a young and creative team
  • Be motivated by a multilingual environment
  • Be interested in contributing to international projects

Start Date: ASAP
Type of Position: Employee contract
Base Location: H-1117 Budapest, Fehérvári út 50-52.

Sounds just like you?

Please send us your CV with your salary expectations and possible start date.